Job Information
SMBC Web Platform Product Owner (Remote) in Sacramento, California
Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).
The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.
It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.
SUMMARY:
Think about the last time you logged into your bank account. Did you feel engaged or excited about the experience? Have you thought about ways you could make your bank experiences better? We are looking for creative minds to help us reimagine banking. Experience owners that can help us build the next generation bank. A different bank. One that gives consumers the support they need to make better financial decisions.
Although we are part of a larger organization our digital bank team is small, nimble and fast paced. This culture provides an opportunity to think, invent and innovate in a complex financial space. You will work closely with product owners, technology partners, designers, researchers and experience owners to design new customer focused journeys and capabilities.
In this role you will:
Reinvent retail banking. We are building this bank from scratch which means we can leverage new technology and approaches to redefine banking. You will work closely with product managers, technology partners, designers, researchers and experience owners to design new, innovative ways for customers to manage their accounts (e.g.view transactions, update profile information, add beneficiaries, manage communications preferences ) and ensure proper support across all. Constantly challenge the status quo.
Put the customer first. Always look at it from the customer’s point of view. Every experience begins with empathy and empathy begins with listening. Understand them well enough to not only meet their needs but anticipate them.
Leverage the data. As a Product Owner, you will continuously evaluate our customer interactions from pre-market research through existing customer data to always find new ways to improve the customer experience and exceed expectations.
PRINCIPAL DUTIES & RESPONSIBILITIES:
Identify business challenges and opportunities for improvement using data analytics, as well as customer/colleague feedback and pain points.
Maintain a customer-centric view of problems and solutions appropriately balancing the impact to the company’s financial results.
Collaborate with cross functional teams (Product, Technology, Risk, Design, Research, etc) to define and deliver requirements that result in market leading account management experiences across all products.
Partner with solution architects / technologists to understand and influence the technical approach to meet the desired business and omni-channel customer experience.Work with teams across the organization to provide insight into product design, feature backlog, and delivery roadmap.
Drive the execution of user acceptance testing (UAT) activities with support from business and technology team members.
Support the development of customer facing account managementcapabilities and experiences across channels including Web, Mobile, Call Center, and Chat.
POSITION SPECIFICATIONS:
Education: Bachelor’s degree or equivalent experience
Experience: 5+ years of experience as a Product Owner or Business Analyst including:
Ability to influence stakeholders with diverse points of view.
Practical experience partnering with UX designers, solution architects/technologists, and scrum teams to build Agile products.
Experience in diving into the details with the Design team to uncover gaps and provide direction to deliver best-in-class solutions.
Experience working in an Agile environment.
Effective communicator with excellent written communication skills.
Preferred Skills/Qualifications:
Experience managing and building user experiences related to financial products (e.g., Checking, Personal loans, Credit Cards or Investment products)
Working knowledge of core processors (i.e. FIS, FDR, TSYS)
Experience working in a highly regulated environment
Experience using JIRA as a testing/tracking tool
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.